J-FIT Charge WIFI/variousWIFI warranty and exchange acceptance
① Apply for warranty/exchange
- Please read the warranty terms in the instruction manual using the QR code included with the product.
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Please go to FITSIM Market ( contact us here ) and write "Device warranty / exchange application" in the content field and press the send button.
- We will contact you at the email address you provided, so please reply with the following information: 1 ) your name, address, and phone number, 2) symptoms of the malfunction, 3 ) a photo of the malfunctioning area (not necessary if there is no change in appearance), 4 ) a photo of the back of the unit showing the IMEI number , and 5 ) a photo of your proof of purchase ( online purchase history).
- Based on your reply, we will let you know whether the warranty applies.
(The warranty attached to the QR code included with the product will not be used.)
(If you have set restrictions on receiving emails, please make sure you can receive emails from "info_contact@benefitjapan.co.jp")
② Send the product to the warranty and exchange center
Please send it to the address below with postage prepaid.
〒104-0061
6-18-2 Ginza, Chuo-ku , Tokyo
Nomura Real Estate Ginza Building 10F
J-FITWIFI/variousWIFI Warranty and Exchange Center
(For inquiries regarding warranty and replacement status, please contact info_contact@benefitjapan.co.jp . The repair center cannot respond to inquiries over the phone.)
3) Transfer the exchange fee
Please transfer the exchange fee to the following account:
"Payment details"
| Financial institution name | Sumitomo Mitsui Banking Corporation |
| Branch Name | Umeda branch |
| Deposit Type | usually |
| Account Number | 697974 |
| Account Name | F) Benefit Japan |
(If the warranty applies, there is no need to make a transfer.)
④After the product arrives at the Warranty/Exchange Center, we will confirm payment of the repair fee and then carry out the exchange.
As a general rule, the Warranty and Exchange Center will notify you by email of the completion of the warranty / exchange within 5 business days.
⑤Return of the product
We will return the item as soon as we can arrange for a replacement.
⑥ Replacement cost
[Replacement cost]
Exchange rate: 5,000 yen (tax included)
(Replacements within the warranty period will be free of charge if they comply with the warranty regulations.)
⑦Shipping Fees
【postage】
Please send the product to the J-FITWIFI/variousWIFI Warranty and Exchange Center with shipping charges prepaid for the outbound journey.
The return shipment will be sent via the J-FITWIFI/variousWIFI Warranty and Exchange Center with shipping charges prepaid.
(Please note that even if the product is within the warranty period and is exchanged in accordance with the warranty regulations, the shipping costs for the outbound journey will be borne by the customer.)
⑧Contact Information
[Contact information for warranty and replacement status inquiries]
Please contact us at " info_contact@benefitjapan.co.jp ".
(Please note that the Warranty and Replacement Center cannot respond to inquiries over the phone.)